Resources Frequently Asked Questions

General Questions
How often can I use the light?
Can the WARP 10® help my (your ailment here)?
How close to the skin should I hold the WARP 10?
I accidentally hit the ‘Stop’ button during my session. Why does it take so long for the delay light to go off?
I charged my batteries and inserted them into the device but it still won’t work, why?
What wavelength does the WARP 10 operate at?
How many LEDs does the WARP 10 have?
Is the WARP 10 FDA approved? What is the indicated use of the WARP 10?
I've seen press releases from NASA regarding this technology and light therapy,and most of the WARP 10s competitors link to the NASA technology. What makes the WARP so special?
What is Radiant Power or Radiant Flux?
What is Irradiance?
What is NIST?
What is PBMT?
How much light energy is required for PBMT?
What is a Joule?
The First Law of Photochemistry:

Guarantee, Warranty & Ordering
Do you offer a money back Guarantee?
What is the Warranty?
What is the return policy?
How do I order?
Is our website secure for transactions?
What are the different ways that I can pay for my purchase?
Can I pay for my WARP 10 by check?
How do you contact our customer service?
Why do we charge sales tax?

Policies and Procedures:
What is the privacy policy of Quantum Warp Light Devices?

Shipping and Order Tracking Questions:
Do you offer faster shipping methods?
Do you offer anything other than UPS?
How can I find out the status of my order?

Contact Information:
How do we contact Quantum Warp Light Devices?

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General Questions:

How often can I use the light?
As often and in as many spots as you would like. There has never been any indication of even the slightest side effects or unintended effect documented. This fact makes the WARP 10® ideal for chronic pain sufferers.
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Can the WARP 10® help my (your ailment here)?
The WARP 10® is a hand held device used for the treatment of chronic pain by emitting energy in the Near-infrared spectrum for the temporary relief of minor muscle and joint pain, arthritis and muscle spasm: relieving stiffness: promoting relaxation of muscle tissue; and temporarily increase local blood circulation where applied.
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How close to the skin should I hold the WARP 10?
For best results, the WARP 10® should be touching the skin. Take your finger and point to the center area of pain, and then hold the unit directly centered on that point.
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I accidentally hit the ‘Stop’ button during my session. Why does it take so long for the delay light to go off
The delay light will stay on until the normal cycle (automatically timed dose of 88 seconds) has completed, then you are able to restart the device. There is no battery usage during the timer’s count down.
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I charged my batteries and inserted them into the device but it still won’t work, why?
This is a very common mistake. When you open your open WARP 10 you see an insertion space for 4 ‘AA’ batteries. That is a battery holder and you must remove it and place 4 ‘AA’ batteries on either side of the holder and then replace. When you have installed all 8 batteries you will then simply need to push the ‘Start’ button..
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How long of a dose (exposure) is required for reliable PBMT (Photobiomodulation Therapy)?
NASA research has determined that the radiant Power of Flux to produce reliable PBMT results must be equal to or greater than 0.050 W/cm² (or 50mW/cm2 = 50 milliwatts per centimeter squared).
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What wavelength does the WARP 10 operate at? 
The WARP 10® operates at a peak wavelength of 670nm.
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How many LEDs does the WARP 10 have?
The WARP 10 utilizes 48 Chip mount LED die to provide 50 mW/cm2 over a 10cm2 diameter area, delivering approximately 4 joules per 88 second dose.
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Is the WARP 10 FDA approved? What is the indicated use of the WARP 10?
The WARP 10 LED lighting system is FDA cleared for market and is intended for the treatment of chronic pain by emitting energy in the Nearinfrared spectrum for the temporary relief of minor muscle and joint pain, arthritis and muscle spasm; relieving stiffness; promoting relaxation of muscle tissue; and to temporarily increase local blood circulation where applied.
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I’ve seen press releases from NASA regarding this technology and light therapy, and most of the WARP 10s competitors link to the NASA technology. What makes the WARP so special?
Quantum Devices, Inc. developed the HEALS® (High Emissivity Aluminiferous Luminescent Substrate) technology for NASA under a Small Business Innovative Research grant (SBIR). This technology is what allows Quantum Devices to reach the LED power levels of 50mW/cm2 of energy that research shows is most beneficial for pain management. Although our competitors like to link to PR generated by NASA and other sources regarding the technology in order to gain credibility, it is important to remember that the WARP 10® is the only FDA cleared for market device that utilizes the HEALS® technology developed for and used by NASA and DARPA. We are the only photobiological system inducted into NASA’s Space Technology Hall of Fame.
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What is Radiant Power or Radiant Flux?
Radiant Power is defined by the total power of radiation emitted by a source (lamp, Light Emitting Diode (LED), Laser, Black Body, etc.) transmitted through a surface or impinging upon a surface. Radiant Power is measured in watts (W).
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What is Irradiance?
Describes the amount of radiant power.
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What is NIST?
The National Institute of Standards and Technology (NIST) founded in 1901. NIST is a non-regulatory federal agency within the U.S. Commerce Department’s Technology Administration, NIST’s mission is to develop and promote measurement, standards and technology to enhance productivity, facilitate trade and improve the quality of life..
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What is PBMT?
Photobiomodulation Therapy (PBMT) is the process of modulating the organelles of the body with wavelength specific photon energy to increase respiratory metabolism, reduce the natural inflammatory response, accelerate recovery of injury or stress at the cellular level and increase circulation.
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How much light energy is required for PBMT?
NASA research has determined that the radiant Power of Flux to produce reliable PBMT results must be equal to or greater than 0.050 W/cm2 (50mW/cm2).
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How long of a dose (exposure) is required for reliable PBMT?
NASA research has determined that the minimum dose for the wavelength band from 650 nm to 950 nm, to be 4joule/cm2 at a radiant power of 50mW/cm2. Depending upon tissue/muscle density or depth of injury, multiple doses may be required.
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What is a Joule?
Named for James Joule (1818-1889) English physicist who demonstrated the mechanical equivalent of heat. The joule provides a time dimension to energy or power. One joule is the equivalent of one watt of power radiated or dissipated for one second. I.e. A joule is a unit of energy equal to 1 watt second. Today, the most common household use of the term that can be found on the surge suppressors we purchase to protect our computers and electrical equipment. A good rule of thumb is, the larger the number of joules, the more surge protection the unit provides. In PBMT the joule defines the total dose required to achieve the desired effect. All of the QDI PBMT products are specified in joules per cm2 to insure uniform dosage over the entire exposed area.
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The First Law of Photochemistry:
Light must be absorbed for photochemistry to occur. A simple absorption spectrum (transmission spectrum) of the system under study will immediately tell one if a particular wavelength of light has a chance of producing a photobiological effect. Unless your application requires the unique properties of microdot focusing, very high intensity, coherent radiation, the possibility of ultrashort pulses and a very narrow, monochromatic bandwidth, then a laser is just a very expensive light bulb (Kendric C. Smith, Ph.D.). You have to learn the “Facts of Light” (Kendric C. Smith, Ph.D.). Kendric C. Smith, Ph. D., Professor Emeritus, Radiation Oncology (Radiation Biology) Stanford University, Stanford, CA: Laser Therapy Vol. 11-4 1999

Update: During Dr. Kendric Smith’s presentation at the American Society of Photobiology’s Symposium in August of 2009, Dr. Smith discussed the most important FOUR LAWS OF PHOTOCHEMISTRY. 1) Light must be absorbed. 2) For each Photon only 1 molecule is activated. 3) Absorption Spectrum – the spectrum of electromagnetic radiation that has passed through a medium that absorbed radiation of certain wavelengths 4) Action Spectrum – is the rate of a physiological activity plotted against wavelength of light. It shows which wavelength of light is most effectively used in a specific chemical reaction. Light will only stimulate if cells are in poor condition.
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Guarantee and Warranty Questions:

Do you offer a money back Guarantee?
Yes, we offer a 30 day money back guarantee. If you are not completely
satisfied with the WARP 10® it may be returned for a full refund of the
purchase price (not including shipping and handling).
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What is the Warranty?
Quantum Devices, Inc. warrants the WARP 10®, on behalf of JNME, LLC, to be free from defects in workmanship and materials under normal use for a period of one (1) year from the date of shipment. QDI’s sole obligation under this warranty will be to repair or replace, at its option, products that prove to be defective during the warranty period. The foregoing shall be the sole warranty remedy. Except as set forth herein, seller makes no warranties, either expressed or implied, including the implied warranties of merchantability and fitness for a particular purpose.
No warranty is provided if the product is modified without the express written consent of QDI. The seller shall not be liable in any event for incidental or consequential damage. This warranty is not assignable.
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What is the return policy?
For either a guarantee or warranty return on your WARP 10®, you must contact us for a return merchandise authorization number (RMA number). Contact us using the Online Inquiry Form on the Contact Us page to obtain the RMA number from our customer service department. The unit can be returned to the following address:
JNME, LLC
919 N 21st Street
Newark, Ohio 43055

To Order:
Can I order the WARP 10® on my own via the website?
Yes, you can order the WARP 10® via the Quantum Warp Light Devices website at
http://www.quantumwarplighttherapy.com.
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Is our website secure for transactions?
The website has 128-bit encryption and is protected with an SSL certificate from GeoTrust. If you have any questions or concerns, please Contact Us.
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What are the different ways that I can pay for my purchase?
Visa, MasterCard, and Discover using Pay Pal. At this time, we do not offer Diners Club, and American Express. However, if that is something you would like to see us offer, please let us know and we will share that with the people at Quantum Warp Light Devices.
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Can I pay for my WARP 10 by check?
Checks and money orders are acceptable for payment of the WARP 10®. This is only acceptable if you are paying for the full amount of the unit. In addition, your order will not be shipped until the check has cleared.
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How do you contact our customer service?
Customer Service can be reached using the Online Inquiry Form on the Contact Us page.
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Why do we charge sales tax?
Because the unit is located in Wisconsin, we are required to charge sales tax to any merchandise being received at an address physically located in Wisconsin. In addition, we are required to collect sales tax based on individual county tax rates.
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Policies and Procedures:

What is the privacy policy of Quantum Warp Light Devices?
At Quantum Warp Light Devices, we place the highest importance on respecting and protecting the privacy of our customers. We will treat your information the same way we would want our information treated.

We work to protect your personal information from loss, misuse or unauthorized alteration by using industry-recognized security safeguards. We use both internal and external resources to review our security procedures.

We will NEVER sell, trade, exchange, give away any personal information you provide for us, such as your credit card number, your telephone number or your e-mail address. The information you provide to us is proprietary to Quantum Warp Light Devices.
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Shipping and Order Tracking Questions:

Do you offer faster shipping methods?
Yes, we can ship faster at an additional cost.  If you want this service, let us know and we can accomidate you.
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Do you offer anything other than UPS?
UPS is our preferred carrier. If the need arises, we may be able to accomodate other carriers. If UPS does not work, it should be noted in the special instructions of the order form.
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How can I find out the status of my order?
When you place your order, you will be given an order number either from our secure website or from our friendly call representatives. At that point, you will be able to track your package via the UPS website at www.ups.comusing the reference number tracking section. In addition, you should receive email confirmation with tracking links provided when your order has been shipped. In the near future, we hope to have this feature built in to our website.
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Contact Information:

How do we contact Quantum Warp Light Devices?
Quantum Warp Light Devices
JNME,LLC
919 N 21st Street
Newark, Ohio 43055
[email protected]
http://www.quantumwarplighttherapy.com

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